Bet365 KYC and AML Policy

Bet365 applies KYC and AML procedures to verify the identity of every account holder, prevent fraud, and combat illicit financial activity on the platform. The following guarantees underpin this commitment:

• Fair play is maintained across all gaming and betting activities
• User safety is upheld through robust account protection measures
• Personal data is handled with strict confidentiality and care
• All operations are conducted in accordance with applicable regulatory requirements
• Transparency is preserved at every stage of the verification process

Every new user on Bet365 is required to complete an ID verification process before accessing the full range of platform features. The following categories of documents may be requested during or after registration:

• A valid government-issued photo ID, such as a passport, national ID card, or driving licence, to confirm the identity of the account holder
• Proof of current residential address, such as a recent utility bill or bank statement, to verify the user’s stated location
• Confirmation of ownership over the payment method linked to the account, which may include bank statements, card images, or similar documentation
• Additional supporting documents may be requested in cases where the initial submission requires further clarification

Bet365 has implemented a comprehensive set of security measures designed to prevent money laundering, terrorist financing, and other forms of financial crime on the platform. These controls are reviewed and updated regularly to remain effective against evolving threats.

• Continuous transaction monitoring to identify irregular patterns or high-risk behaviour across user accounts
• Automated detection systems that flag activity inconsistent with a user’s established profile or account history
• Enhanced due diligence applied to accounts involved in high-value or high-risk transactions
• Detailed review of large deposits, withdrawals, or fund transfers that fall outside expected usage parameters
• Risk-based scoring assigned to accounts, updated dynamically in response to user activity
• Screening of all users against international sanctions lists and Politically Exposed Persons (PEP) databases
• Reporting of suspicious activity to the relevant regulatory and law enforcement authorities in accordance with applicable reporting obligations

Bet365 enforces strict platform restrictions to support the integrity of its KYC and AML controls. The following actions are prohibited and may result in immediate enforcement:

• Operating more than one account, or assisting another individual in creating a duplicate account
• Submitting forged, altered, or stolen documents during any stage of the ID verification process
• Conducting or attempting to conduct transactions that constitute money laundering or are associated with proceeds of crime
• Attempting to manipulate platform systems, exploit technical vulnerabilities, or interfere with the integrity of any game or transaction
• Transferring, selling, or otherwise granting access to an account to any third party
• Using payment instruments that are not held in the name of the registered account holder
• Providing false, incomplete, or misleading personal data at the time of registration or during any subsequent verification request

Any breach of this policy or non-compliance with verification requirements will result in enforcement action by Bet365. Depending on the nature and severity of the violation, consequences may include temporary or permanent account suspension, freezing or confiscation of funds associated with suspicious activity, cancellation of bets or related winnings, and reporting to the competent regulatory or law enforcement authorities where applicable.

Every registered user is required to provide accurate, complete, and current personal data at the time of registration and to update this information promptly if any details change. Users must complete the ID verification process within the timeframe specified by Bet365 and respond in a timely manner to any request for additional documentation. All deposits, withdrawals, and payment activity on the platform must be conducted exclusively through payment methods owned by and registered to the account holder. Users are also expected to report any suspicious activity they observe, including unauthorised access attempts or communications that appear to solicit account credentials, to the Bet365 support team without delay.

Bet365 upholds fair play and transparency as foundational principles, ensuring that every user on the platform operates under equal and clearly defined conditions. The following standards guide this commitment:

• Full compliance with applicable KYC and AML regulatory requirements across all markets, including India
• Responsible collection, storage, and processing of personal data in line with applicable data protection obligations
• Ongoing transaction monitoring to detect and act upon suspicious activity without delay
• Active prevention of account manipulation, identity fraud, and any form of unfair behaviour
• Dedicated user support for queries related to account protection, identity check procedures, and responsible gaming
• A shared responsibility model in which both the platform and its users contribute to maintaining a safe environment
• Equal application of security measures and verification standards to all registered users, without exception